Refunds and the pass guarantee
August 25, 2026
Most of what we sell is a term pass: one payment, no renewal, nothing to cancel. If you signed up for a monthly plan instead, that one renews every month until you cancel it, and you can cancel at any time.
The pass guarantee
If you sit the Florida cosmetology exam during your pass and do not pass it, send us your official score report and we extend your access free until you do pass. The extension is free access, not a cash refund.
This is deliberate. An extension is what actually helps someone who has to retake, and it means the guarantee can be honoured immediately without a payment dispute.
All sales are final
We do not give refunds. Every pass is delivered in full the moment you pay — the entire question bank, every exam form and every study tool open immediately — so there is nothing to return and nothing held back.
Decide before you buy, not after. The full practice exam, every study tool and every guide are free and open with no account, so you can see exactly what the paid side is before you spend anything.
The one thing we do give back is time, not money: if you sit the exam and do not pass, the guarantee above extends your access free until you do.
If you are on a monthly plan
Cancel any time from the manage-billing link on your account page or your access page, or write to us and we will cancel it for you. Cancelling stops the next charge and leaves the time you have already paid for running to its end date.
Cancel before your renewal date if you do not want the next month. A month that has already started is not refunded, so the date is the thing to watch — your account page shows exactly when the next charge lands.
If you cannot get in
Sign in with the email address you bought with. Your access is tied to your account rather than to one device, so it comes back on any phone or computer.
Forgotten your password? Use the "Forgot password" link on the sign-in page and set a new one yourself. If you created the account with Google, use the Google button instead — there is no separate password to reset unless you set one.
The signed access link from your purchase still works too. If none of that gets you in, email from the address you paid with and we will sort it out.
Contact
A contact address is published on the site before any purchase is possible.